1. General
2. System Management
3. IVR
4. Accounting
5. Calling Cards
6. Reports
General
Q. What is VoIP BS?
A. VoIP BS is a real-time billing system for medium and small sized VoIP carriers.
Q. What platforms does VoIP BS support?
A. VoIP BS can run on open source operating systems: FreeBSD and Linux, and as a database it's used MySQL server.
Q. What's the hardware requirements for VoIP BS?
A. It depends on the expected loading, but generally Pentium-4 with 512Mb RAM is enough.
System Management
Q. What do I need to work with VoIP BS?
A. VoIP BS is fully configurable and accessible over the web, so all what you need is web browser.
Q. Is it possible to constrain web-user's rights?
A. Yes. VoIP BS provides flexible settings for user's rights. You can assign to user sections of Web interface and define restrictions for his actions like View ot Modify. Moreover any user has a list of IP addresses from which his logon is allowed.
IVR
Q. What additional information does IVR provide to customer?
A. At first IVR informs prepaid customers about his current balance. After a calling number is dialed, the system returns the amount of time left in their account for a call to that destination.
Q. Is there protection against simultaneous logins from one prepaid PIN?
A. Yes. Also the protection from searching PIN is implemented.
Q. How we can setup IVR TCL application on the gateway side?
A. You can pass next parameters:
call application voice bs language 1 ru - IVR language
call application voice bs retry-count 5 - PIN retries number
call application voice bs warning-time 30 - play disconnect warning 30 sec prior call termination
call application voice bs pin-minlen 4 - minimum PIN length
call application voice bs pin-len 10 - maximum PIN length
call application voice bs nobalprmpt 1 - do not play balance amount prompt (0 - play)
call application voice bs noanichk 1 - do not use Caller ID authorization (0 - use)
call application voice bs silenceprmpt 2500 - pause in millisec
before IVR start working
Accounting
Q. Is it possible to divide a day at several tariff interval? Is there rate plans for weekends?
A. Yes.
Q. I have wrong rated traffic, because new rate plan was assigned too late. Is it possible to recalculate this traffic taking into consideration new rate plan
A. VoIP BS have recalculation module specially for issues like this.
Calling Cards
Q. Does VoIP BS include a calling card services?
A. Yes.
Q. Is there support for cards dealers?
A. Yes. You can assign cards to dealers and then trace their sellings. A dealer can get an individual discount, and this discount will consider at payment time.
Q. Is there way to trace and analyze amount of sold cards?
A. You can generate report with information about cards' activations and separate it by different parameters: dealer, rate plan, batch, price.
Q. What does "batch" mean?
A. Batch is a set of cards. It consists of cards with equal price and same rate plan. Usually batch is generated at one time, though there is an ability to enlarge the batch with new cards. Number of batches have no limit.
Q. Can I export a list of cards from VoIP BS?
A. Yes, you can. Almost all objects, including cards, can be exported into external files.
Reports
Q. Can I export reports to Microsoft Excel files?
A. All reports work in two modes: online and offline. In first case all requested information shows in Web-browser. In the second mode all results are saved in tab-separated files. This standard is easy to use in Microsoft Excel. After completing offline report you will receive this report by e-mail and also you can download it from Web interface anytime.
Q. I need to get reports periodically and generate bills monthly (weekly). Is there a way to do it automatically?
A. You can use report's recurring mode. Order it once, and then it will be formed and sent by e-mail periodically.
Q. Does VoIP BS work with taxes?
A. Yes, it does. Billing report can be forced to display calls cost with taxes.
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